1. Scope
This policy explains how to cancel a Roasan subscription and when a payment is refunded. It is part of the Terms of Use. Our plans are sold by Creem, the merchant of record, which takes the payments and issues the receipts and any refunds.
2. How to cancel
You can cancel at any time. In the app, open Account, then Billing, and choose "Cancel subscription"; the last step shows the date your access ends. You can also cancel in the Creem customer portal, linked from the Billing page and from your receipt e-mail. Cancelling stops the next renewal; it does not end the current period early.
3. Access after cancelling
Your plan stays active until the end of the period already paid, or until the end of the trial if you cancel during a trial. After that the account has no plan: your account and saved data stay, and you can subscribe again at any time. Members of a Business team lose the team plan when the owner's plan ends.
4. Trial
Monthly Starter and monthly Pro offer a 7-day trial for $1, with a payment card, once per person. If you cancel before the trial ends, nothing more is charged. Otherwise the plan's monthly price is charged when the trial ends and every month after that. The $1 trial fee is not refunded. Yearly plans and Business have no trial and are charged in full at checkout.
5. No refunds
The Service is a digital service delivered immediately, so payments are non-refundable. We do not refund the trial fee, partly used months or years, unused features or limits, or periods in which you did not use the Service, including after a cancellation, a downgrade or the closing of your account. The only exceptions are: when you move from monthly to yearly, Creem returns the unused part of the current month to your card; a duplicate charge for the same account caused by a technical error, which we refund; a refund that mandatory consumer law in your country requires and that cannot be excluded by contract; and any other refund we decide to grant at our discretion.
6. Plan changes
Upgrades take effect at once and are charged at once: the difference for the rest of the current period on the same billing period, or the full yearly price when moving from monthly to yearly. Downgrades and changes from yearly to monthly take effect at the end of the current period, with no charge and no refund. A change during a trial ends the trial and the new plan's full price is charged at once.
7. Failed payments
If a renewal payment fails, Creem retries it. Your access continues for up to 3 days and then stops until the payment succeeds; once it does, access comes back.
8. Refund payments and chargebacks
Approved refunds are paid by Creem to the original payment method; how long they take to appear depends on your bank. Creem, as merchant of record, also handles payment disputes and chargebacks. Please write to [email protected] before disputing a charge with your bank; most billing problems can be solved quickly. When a payment is refunded in full and the subscription is cancelled, access ends at once. We may suspend an account that files abusive or fraudulent disputes.
9. Contact
Cancellation help, billing questions and refund requests: [email protected]. Please write from the e-mail address of your Roasan account and include the date of the payment. Roasan is operated by Çiğdem Okuducu, Gürselpaşa Mah., Seyhan/Adana, Türkiye.
Questions: [email protected]